# grey-space.com

> AI-optimized mirror of grey-space.com containing 45 pages totalling 14,747 words of clean markdown content, structured data, and semantic HTML. Original source: https://grey-space.com/. Last updated: 2026-06-12T12:28:15.790Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Contact Centre Solutions](/content/site-root.html): Using real time wallboards and historical data automation, Grey Space solutions unlock the potential of contact centre and CCaaS platforms. (294 words)

## Articles & Blog Posts

- [post/prepare-for-the-worst-with-best-practice-call-flow-design.html](/content/post/prepare-for-the-worst-with-best-practice-call-flow-design.html) (1 words)
- [feature-release-2-4/index.html](/content/feature-release-2-4/index.html) (1 words)
- [Be a Smart Cookie.](/content/cookie-policy/index.html): Learn how Grey Space uses cookies and analytics to understand website usage, improve performance, and support essential site functionality without identifying individual visitors. (446 words)
- [feature-release-timeline/index.html](/content/feature-release-timeline/index.html) (1 words)
- [app.visitor-analytics.io is blocked](/content/terms-of-use/index.html): Grey Space Terms of Use for information on website access, intellectual property, acceptable use, liability, and legal rights when using grey-space.com. (2,069 words)
- [Feature Release 2.3](/content/discover-feature-release-23/index.html): We made some big changes under the hood for 2.3 to enable faster rendering and bundled that with a bunch of new user facing features, including our new interactive controls for wallboard playlists. (690 words)
- [Integration of Discover with Amazon Connect Agent Workspace](/content/post/real-time-data-in-amazon-connect-agent-workspace/index.html): How real time data enhances Amazon Connect Agent Workspace as we aim for seamless integration and SSO for a flexible work environment. (223 words)
- [Something a little different today](/content/post/the-amazon-connect-user-group/index.html): Join us as we talk to the Independent User Group for Amazon Connect about unlocking real time insights for Amazon Connect with Discover. (197 words)
- [discover-feature-release-24/index.html](/content/discover-feature-release-24/index.html) (1 words)
- [post/guest-blog/index.html](/content/post/guest-blog/index.html) (1 words)
- [discover-feature-release-21/index.html](/content/discover-feature-release-21/index.html) (1 words)
- [post/discover-24-is-here/index.html](/content/post/discover-24-is-here/index.html) (1 words)
- [post/renaming-our-wallboard-templates/index.html](/content/post/renaming-our-wallboard-templates/index.html) (1 words)
- [Avaya Communication Manager](/content/post/why-are-my-agents-not-ready/index.html): Agents not ready? Confused contact centre managers, team leaders, and agents using Avaya Communication Manger take note. (536 words)
- [post/a-sneak-peek-at-discover-s-new-wallboard-sessions-ui.html](/content/post/a-sneak-peek-at-discover-s-new-wallboard-sessions-ui.html) (1 words)
- [post/improving-wallboard-support/index.html](/content/post/improving-wallboard-support/index.html) (1 words)
- [post/work-in-progress/index.html](/content/post/work-in-progress/index.html) (1 words)
- [Story Time.](/content/blog/index.html): Stop by to see what we've been up to and how development is shaping up on our contact centre wallboard and report automation solutions. (209 words)
- [post/coming-to-discover-real-time-wallboard-data-integration-via-api.html](/content/post/coming-to-discover-real-time-wallboard-data-integration-via-api.html) (1 words)
- [post/contact-centre-testing-that-could-save-your-life/index.html](/content/post/contact-centre-testing-that-could-save-your-life/index.html) (1 words)
- [post/arrivals-vs-offered-with-avaya-cms-and-avaya-iq/index.html](/content/post/arrivals-vs-offered-with-avaya-cms-and-avaya-iq/index.html) (1 words)
- [Amazon Connect Development Environment](/content/post/amazon-connect-wallboards-are-coming-to-discover/index.html): Our first step to bring real time contact centre wallboards to Amazon Connect. (294 words)
- [app.visitor-analytics.io is blocked](/content/post/contact-centre-wallboards-on-your-phone/index.html): For Discover 2.4, we spent a little extra time refining the mobile experience to make sure contact centre wallboards feel just as good on your phone as they do on desktop. (244 words)
- [app.visitor-analytics.io is blocked](/content/post/contact-centre-wallboard-alerts/index.html): Contact centre wallboard alerts are coming with Discover 2.4! (183 words)
- [The Discover 2.3 Update](/content/post/sneak-peak/index.html): The Discover 2.3 update is almost here and brings with it some massive changes on the front, and on the back end. It's been all hands on deck the last few months so I wanted to share what we've been working on and what's coming.  (402 words)
- [Discover 2.0 Launch](/content/post/progress-in-numbers/index.html): We had planned to stop throwing all our development resource at Discover but we’re having too much fun. (273 words)
- [Passion.    Purpose.  Progress.](/content/discover-feature-release-timeline/index.html): In October 2021 we launched Discover 2.0. A complete reimagining of our real-time contact centre wallboard solution with a new web-based UI and massive new feature set ready for the next generation of CCaaS cloud solutions. (385 words)
- [Callback wallboards just got a speed boost.](/content/post/avaya-callback-assist-wallboards-go-real-time/index.html): Our Avaya Callback Assist integration just went live with a few upgrades. (266 words)
- [If You're New, A Quick Introduction to Our Contact Centre Wallboard Solution](/content/post/avaya-wallboard-template-updates/index.html): We're updating our Avaya wallboards to use Discover's most recent features and enhancements, because we think every contact centre wallboard should look spectacular. (959 words)
- [Data Automation and Distribution](/content/adapt/index.html): Turbo charge efficiency with tools to automate the extraction, processing, distribution and storage of historical contact centre data. (809 words)
- [What's a Grey Space?](/content/about/index.html): Founded in Scotland in 2017, we are proud to have delivered contact centre solutions for organisation of all sizes, from small in-house teams, to large-scale 24/7 BPOs, to police force control rooms across the UK and in Europe. (1,017 words)
- [Big news - we have just completed a major upgrade to our [wallboard solution](/content/discover/index.html), bringing Discover wallboards to Amazon Connect.](/content/post/amazon-connect-wallboards-are-here/index.html): Discover brings real time wallboards and dashboards to Amazon Connect. (240 words)
- [app.visitor-analytics.io is blocked](/content/post/schedule-exports-of-historical-contact-centre-data-from-more-than-one-avaya-acd.html): Create custom database queries to export historical Agent, Queue, VDN, and Application data from more than one Avaya CMS, AACC, or ACCS at the same time. (329 words)
- [Our Solutions.](/content/solutions/index.html): Real time contact centre wallboard and historical report automation solutions that turbo charge contact centre and CCaaS performance. (230 words)
- [Feature Release 2.2](/content/discover-feature-release-22/index.html): For 2.2 we decided to go deep dive with the administration UI and real-time agent status system to bring some real quality of life features to users alongside our migration from .NET 5 to .NET 6. (473 words)
- [Broadcast Announcement: Supercharging Your Call Flow Design](/content/post/broadcast-announcements-with-avaya-communication-manager.html): Respond to contact centre service disruptions faster and more accurately using broadcast announcements for Avaya Communication Manager. (604 words)
- [Discover 2.2 Feature Patch](/content/post/diagnostic-dashboard-sneak-peak/index.html): Admin users, it's coming. (173 words)
- [app.visitor-analytics.io is blocked](/content/discover/index.html): Discover delivers powerful, modern contact centre wallboards for Avaya and Amazon Connect for teams in the office, at home, or on the move with fast data refresh, no installs, no code, and no login. (1,608 words)
- [At Your Service.](/content/services/index.html): Trusted by Europe's biggest brands and telecommunications partners, we deliver professional services to small, mid-size and enterprise contact centres. Get in touch, let's see if we can help. (169 words)
- [Nice to Meet You.](/content/contact/index.html): Ask us a question, request a demo of our contact centre solutions, or just tell us about your project and we'll be in touch within 24 hours. (171 words)
- [app.visitor-analytics.io is blocked](/content/post/improving-call-center-productivity-with-wallboards/index.html): Discover how real time wallboards boost contact centre productivity by providing instant insights into key performance metrics, improving agent accountability, and fostering a culture of collaboration. (1,132 words)
- [sitemap-xml.html](/content/sitemap-xml.html) (4 words)
- [blog-posts-sitemap-xml.html](/content/blog-posts-sitemap-xml.html) (78 words)
- [pages-sitemap-xml.html](/content/pages-sitemap-xml.html) (26 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives