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More Data. More Insight.
Make faster, more intuitive decisions with stunning real time wallboards, a powerful feature set and a modern UI.
Book a Demo
Contact Us
“
The team at Grey Space is extremely knowledgeable,
helpful, and versatile and have provided a
flawless product.
CJ Garzia, Senior ICT Executive
At a Glance.
Platform Support.
Remote Access.
Compatible with Avaya and Amazon Connect - enterprise insight without the integration headaches.
Teams can launch wallboards anywhere in the world using virtually any smart device.
Fast Data Refresh.
Wallboard KPIs update as quickly as every 2 seconds so you can take quick, decisive action.
Easy Login.
Authenticate devices to launch wallboards securely and automatically without the need for credentials.
No Installs.
No Code.
Do absolutely everything via web browser with a modern, responsive UI, and nothing to install.
Configure wallboards with clicks, not scripts. Anyone can build, no dev team required.
Features That Matter.
Visual Alerting.
Create rules to apply unique colours and animations dynamically to KPIs - so if your favourite contact centre KPI gets too low, or too high, you won’t miss it.
Real Time Messaging.
Push critical operational information out to every wallboard instantly. Keeping your teams up to date on all developments in your contact centre and beyond.
Show Only Relevant Data.
Lists are completely under your control. Define the order or create rules to determine which agent, skill, or routing data appears, and when.
Wallboard Playlists.
Using our wallboard playlist feature, a single device can be configured to rotate up to five different wallboards so you never have to compromise.
A Template For Every Occasion.
Custom Wallboards.
If you want to put your own touch on a wallboard or create something new entirely - we’ve got you covered.
Our designers work with your team to create custom wallboards, ranging from the addition of corporate colours and branding to something brand new, built from the ground up to your exact specification.
Plug and Play.
Anytime, Anywhere.
Discover is compatible with Smart TVs, PCs, Laptops, Tablets and Smart Phones so you can launch wallboards from pretty much anywhere.
Rapid Deployment.
Discover is a true turn-key solution, so we'll have you up and running without the cost, and time investment required for an integration project.
Platform Compatibility.
Avaya Call Management System (CMS) R15+
Avaya Aura Contact Center (AACC) 7.0+
Avaya Contact Center Select (ACCS) 7.0+
Custom Integration.
We are developing new connectors to enable us to integrate with other contact centre and CCaaS platforms so if you don’t see what you’re looking for, get in touch, we might surprise you.
Get in Touch
Features For Nerds.
Technical teams, we see you and we appreciate you so Discover includes the tools you need to make your lives easier.
Centralised Administration.
Make changes quickly, easily, and securely, managing every wallboard using only a web browser.
Real-Time Diagnostics and Logging.
Track server health and investigate issues with comprehensive logging available within the UI.
Session Control.
Maintain command and control of every active wallboard session from one place.
Asset and User Tenanting.
Separate configuration to allow contact centre users, or your clients to see only what you want them to see.
User Account Roles and Permissions.
Provide safe access for contact centre Team Leaders or unrestricted access to administrators.
Follow our journey.
In October 2021 we launched Discover 2.0. A complete reimagining of our real time wallboard solution with a brand new UI and massive new feature set ready for the next generation of CCaaS cloud solutions.
Today we work more closely with our users than ever to release frequent and focussed updates. Their collaboration has made Discover what it is today, and shapes what it becomes tomorrow.
Q1 2024
Discover 2.4 is our biggest update yet, with a complete refactor of our wallboard templates to take advantage of new features alongside massive UI upgrades to make our users' lives easier and create a great foundation for future updates.
FAQ.
Frequently Asked Questions
Questions About Discover
Questions About Grey Space
- 01
Can we use wallboards in a remote satellite office or at home?
Absolutely, wallboards are launched via web browser so simply launch the Discover URL from a PC, laptop, or smart phone and stay up to date with contact centre performance in real-time wherever you are in the world.
- 02
Do I have to install an application on my devices to launch wallboards?
No. We've experienced first hand the pain of installing anything on company hardware and so, when we created Discover, we made sure you could do everything on the web - all you need to supply is the browser.
- 03
How quickly does Discover refresh real time data?
Discover refreshes real time data as quickly as the contact centre reporting platform can deliver it, we then process and push that data to wallboards and Agent Desktop as quickly as every 2 seconds to ensure the data is consistent, and correct.
- 04
Does Discover provide historical contact centre reports?
I'm afraid not, Discover is not designed to replicate or replace the historical contact centre reports you currently use.
- 05
Can Discover connect to more than one contact centre solution at the same time?
Yes! It's a rare request but Discover has been designed from the ground up to connect seamlessly, and simultaneously, with multiple solutions.
If you're mixing and matching different solutions, that works too but we do like to validate each combination on a case by case basis to make sure your data is going to play well together.
- 06
Can I launch a wallboard securely without logging in?
Yes! Any device can be one-time authenticated through the Discover web interface. Once authenticated, a wallboard or playlist of wallboards can be launched in a few seconds by navigating to a URL or selecting "Launch a Wallboard" from the Discover login page.
- 07
Are agent dashboards available in Discover?
The short answer is no. The long answer is that, right now, agents can launch a wallboard from their desk, or at home, to keep an eye on their team's KPIs but we dont yet support dashboards showing personal statistics, specific to that agent.
It's a roadmapped feature we are extremely interested in given the monumental shift towards hybrid and remote working but we won't implement anything until the user interface, and user experience is a fantastic one.
- 08
How do feature updates work?
Discover is a living solution and in a state of continual development so we release updates containing new features, optimisations, and fixes around once a year to ensure high quality and stable releases.
This development strategy allows us respond to user feedback and ideas, and develop Discover in a direction that benefits our current users as much as it will appeal to new ones.
You can follow our release timeline to see how Discover has evolved over the last 12 months.
- 09
Can users create custom wallboards?
Users can't, but we can. We offer a range of wallboard customisation options from bespoke layouts to fully custom wallboard designs built from the ground up, exactly to your specification.
Our designers are very good at what they do and we think you'll be quite pleased with the result.
- 10
Can I launch Discover in Amazon Connect Agent Workspace
Short answer: not yet.
Long answer: Discover can be launched as an app inside Agent Workspace, but Workspace doesn’t currently provide the information we need to automatically authenticate users or maintain a stable session which is not a great user experience.
AWS does provide an authentication API for Agent Workspace that may unlock the user experience we're aiming for, but until then, Agent Workspace integration is not officially supported.
- 11
Can I control what users can see and do in Discover?
Absolutely. Each Discover user has a role that determines precisely what that user can see and do within the Discover UI, so you can provide safe access to those who need it.
- 12
Can Discover be hosted in the cloud?
Yes, we can host Discover in our Azure cloud environment, with one caveat. On-premises Avaya Call Management System (CMS), Avaya Aura Contact Center (AACC), and Avaya Contact Center Select (ACCS) makes the transmission of real time data to our cloud environment at best insecure, or at worst impossible.
Our solution was to create a component we call the "Data Collector". The Data Collector sits on a Windows Server within the local network where it can collect, and transmit real time data securely to Discover hosted in our cloud environment.
This hybrid-cloud approach allows us to integrate with Avaya reporting platforms while maintaining the reliablity and scalability of the cloud our users otherwise couldn't enjoy.
- 13
Is Discover available through the AWS Marketplace?
Not yet. We’ve only recently joined the Amazon Connect community, and we’ve heard from many of you that AWS Marketplace is your preferred way to procure software. It’s definitely on our roadmap, and we’ll be sure to let you know as soon as it becomes available there.
- 14
Can I add to my license capacity if I need to later?
No Problem, you can increase your license capacity at any time and we'll usually be able to turn around license changes the same day.
Let's Talk
Questions about our solutions, services or the technology we support?
Grey Space
220 St Vincent Street
Glasgow
G2 5SG
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